نوع مقاله : مقاله پژوهشی
نویسندگان
1 دانشجوی دکتری، گروه مدیریت، واحد کرمان، دانشگاه آزاد اسلامی، کرمان، ایران
2 استادیار، گروه مدیریت، واحد کرمان، دانشگاه آزاد اسلامی، کرمان، ایران
3 دانشیار، گروه مدیریت، واحد کرمان، دانشگاه آزاد اسلامی، کرمان، ایران
4 دانشیار، گروه آمار، دانشکده ریاضی و کامپیوتر، دانشگاه شهید باهنر کرمان، کرمان، ایران
چکیده
مقدمه: هدف این پژوهش بررسی مؤلفه‌های مؤثر بر توسعه منابع انسانی در حوزه رفاه اجتماعی بر اساس رویکرد دلفی بود.
روش‌ها: این مطالعه با ماهیت توصیفی با تکنیک دلفی در سه راند انجام شد. جامعه آماری 20 نفر از اعضای هیئت‌علمی و خبرگان منابع انسانی در استان سیستان و بلوچستان بودند که با نمونه‌گیری هدفمند انتخاب گردیدند. طی بررسی کتابخانه‌ای و اینترنتی، عناصر تشکیل‌دهنده توسعه منابع انسانی در حوزه رفاه اجتماعی شناسایی شد و برای جستجو از بانک‌های اطلاعاتی معتبر اینترنتی شامل Emerald، Elsevier و Science Direct استفاده گردید و مقالاتی در این زمینه نیز مطالعه شد. نظرسنجی از خبرگان بر اساس طیف پنج‌تایی کاملاً نامناسب (1)، نامناسب (2)، نسبتاً مناسب (3)، مناسب (4)، کاملاً مناسب (5) انجام گرفت. روایی محتوایی مورد تأیید خبرگان قرار گرفت و جهت توافق از ضریب کندال استفاده شد.
یافته‌ها: برای شناسایی ابعاد، شاخص‌ها و مؤلفه‌های مدل توسعه منابع انسانی در حوزه رفاه اجتماعی از اداره تعاون، کار و رفاه اجتماعی و نظرات برخی خبرگان استفاده شد. 10 بعد (فرهنگی-اجتماعی، خلاقیت، دانش شغلی، دانش سازمانی، فکری، مهارت تصمیم‌گیری، مهارت ارتباطی، فناورانه، رفتاری، شایستگی‌ها) و 35 مؤلفه شناسایی شد.
نتیجه‌گیری: با توجه به پژوهش حاضر در مورد مؤلفه‌های توسعه منابع، به نظر می‌رسد هرگونه فعالیت مبتنی بر توسعه کارکنان در این بخش نتایج قابل توجهی برای ارتقای خدمات عمومی خواهد شد.
کلیدواژه‌ها
عنوان مقاله [English]
Examining the Factors Affecting Human Resources Development in the Field of Social Welfare Providing a Model Based on the Delphi Technique
نویسندگان [English]
- Jamileh Karimi 1
- Saeed Sayadi 2
- Masoud Pourkiani 2
- Sanjar Salajegheh 3
- Alireza Arabpour 4
1 Department of Management, Kerman Branch, Islamic Azad University, Kerman, Iran
2 Assistant Professor, Department of Management, Kerman Branch, Islamic Azad University, Kerman, Iran
3 Associate Professor, Department of Management, Kerman Branch, Islamic Azad University, Kerman, Iran
4 Associate Professor, Department of Statistics, Faculty of Mathematics and Computer, Shahid Bahonar University of Kerman, Kerman Iran
چکیده [English]
Introduction: This research aimed to investigate the factors affecting human resources development in social welfare based on the Delphi approach.
Methods: In three rounds, this descriptive study was conducted with the Delphi technique. The statistical population was the faculty members and human resources experts in Sistan and Baluchistan province; 20 people were selected through purposive sampling. The constituent elements of human resources development in social welfare were identified during a library and internet survey. Reliable internet databases, such as Emerald, Elsevier, and Science Direct, were searched, and articles in this field were studied. The experts survey utilized a five-point rating scale ranging from completely inappropriate (1), unsuitable (2), relatively suitable (3), suitable (4), and completely suitable (5). Experts confirmed the content validity of the survey. Kendall's coefficient was employed to assess the level of agreement among the experts.
Results: The aim was to identify the dimensions, indicators, and components of the human resources development model in social welfare. To achieve this, the Department of Cooperative, Labor, and Social Welfare and several experts' opinions were sought and considered. Ten dimensions (social-cultural, creativity, job knowledge, organizational knowledge, intellectual, decision-making skills, communication skills, technological, behavioral, and competencies) and 35 components were identified.
Conclusion: According to the current research on the components of resource development, any activity based on the development of employees in this sector will lead to significant results in promoting public services.
کلیدواژه‌ها [English]
- Delphi Technique
- Staff Development
- Workforce
- Internet
- Social Welfare
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