نوع مقاله: Original Article

نویسندگان

1 دانشجوی کارشناسی ارشد، گروه مدیریت خدمات بهداشتی و درمانی، واحد مرودشت، دانشگاه آزاد اسلامی، مرودشت، ایران

2 استادیار، گروه مدیریت خدمات بهداشتی و درمانی. واحد مرودشت، دانشگاه آزاد اسلامی، مرودشت، ایران

3 روان‌پزشک، رئیس اداره پیشگیری و درمان سو مصرف مواد، دانشگاه علوم پزشکی شیراز، شیراز، ایران

10.30476/smsj.2019.81836.1006

چکیده

مقدمه: مدیران نقش عمده‌ای در رهبری و سرپرستی منابع انسانی بالینی و اداری جهت بهبود کارایی و اثربخشی در بخش‌های مختلف بیمارستان ایفا می‌کنند. بنابراین لازم است مدیران ارتباطات اثربخشی را برقرار نمایند. این مطالعه با هدف شناسایی مهم‌ترین عوامل مؤثر در توسعه روابط درون بخشی مدیران مراکز درمانی دانشگاه علوم پزشکی شیراز انجام شد.
مواد و روش: این پژوهش مطالعه­ای کیفی است که به روش تحلیل محتوی در سال 1397 انجام‌شده است. جامعه آماری 8 نفر از مدیران با حداقل 5 سال تجربه مدیریت در دانشگاه علوم پزشکی شیراز بودند که به‌صورت نمونه‌گیری هدفمند انتخاب شدند. برای گردآوری داده‌ها از مصاحبه نیمه ساختاریافته استفاده شد. درنهایت پس از انجام هشت مصاحبه عمیق و نیمه ساختارمند، یافته‌ها به حد اشباع رسید و مفاهیم اصلی استخراج گردید.
یافته‌ها: یافته‌های تحقیق نشان داد که مهم‌ترین عوامل مؤثر بر توسعه روابط درون بخشی مدیران دانشگاه در سه بعد عوامل فردی با مفاهیم اصلی رهبری، ویژگی‌های اخلاقی، ویژگی‌های شخصیتی، مهارت‌های ارتباطی، بعد عوامل فنی با مفهوم اصلی فنّاوری‌های نوین و بعد عوامل سازمانی و ساختاری با مفهوم اصلی فرهنگ سازمانی تقسیم‌بندی می‌شوند.
بحث و نتیجه‌گیری: برقراری ارتباطات مؤثر بین بخش‌های مختلف یک بیمارستان از وظایف مدیران محسوب می‌شود. بر اساس نتایج مطالعه توجه به ویژگی‌های فردی مدیر، علاوه بر فاکتورهای فنی و فاکتورهای سازمانی به‌عنوان مهم‌ترین عناصر تأثیرگذار روابط درون بخشی جهت رسیدن به اهداف سازمانی بسیار ضروری است.

کلیدواژه‌ها

عنوان مقاله [English]

Identifying the Effective Factors in Developing the Interdepartmental Relations of Hospital Managers at Shiraz University of Medical Sciences

نویسندگان [English]

  • Saeed Agajaniyan 1
  • Abbas Yazdan Panah 2
  • Ramin Afshari 3

1 MS, Department of healthcare management, Marvdasht Branch, Islamic Azad University, Marvdasht, Iran

2 Assistant Professor, Department of healthcare management, Marvdasht Branch, Islamic Azad University, Marvdasht, Iran

3 Psychatrist, Head of the prevention office, Shiraz University of Medical Sciences, Shiraz, Iran

چکیده [English]

Background: Managers have a main role in the leadership and supervision of clinical and administrative human resource to improve efficiency and effectiveness in different departments of hospitals. Thus, managers are required to communicate effectively. The current study aimed to identify the main factors affecting the development of interdepartmental relations of the managers of medical centers at Shiraz University of Medical Sciences (SUMS).
Methods: This is a qualitative study conducted through content analysis in 2018. Eight managers with at least 5 years’ experience of management at SUMS were selected through purposive sampling to participate in the study. Data were collected by a semi-structured questionnaire. Finally, eight deep and semi-structured interviews were conducted, findings were saturated, and themes were extracted.
Results:The findings showed that the main factors affecting the development of interdepartmental relations are categorized in three themes: individual factors including leadership, moral features, personality features, communication skills; technical factors including modern technology; and organizational and structural factors including organizational culture.
Discussion and Conclusion: Establishing effective communication between different departments of hospitals are among managers’ duties. According to the study findings, it is important to consider individual characteristics of managers as well as technical and organizational factors as important elements affecting interdepartmental relations to achieve organizational goals.

کلیدواژه‌ها [English]

  • Communication
  • Communications skills
  • Organizational communications
  • Qualitative study

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