Document Type : Original Article
Authors
1 Department of Management, Rafsanjan Branch, Islamic Azad University, Rafsanjan, Iran
2 Department of Management, Payame Noor University (PNU), Tehran, Iran
Abstract
Introduction: Human resources training is a process for developing skills, knowledge, innovative ideas, and the capacity for critical thinking and situational management to achieve organizational goals. This study aimed to design a human resources management (HRM) training model for the healthcare sector during crisis conditions, based on the experiences from the COVID-19 pandemic.
Methods: This mixed-methods (quantitative-qualitative) study was conducted with a phenomenological approach in 2023. The statistical population consisted of administrators and faculty members of higher education institutes. Using a purposive sampling method, eight participants were selected and interviewed until data saturation was achieved. Data were analyzed using MAXQDA and NVivo software.
Results: The proposed HRM training model for crisis conditions identified six main themes and 14 sub-themes. The key components included innovative thinking in university relations, cohesion-creating interaction, deepening transformative decision-making, emotion management strategies in virtual education, building capacity for organizational resilience, and developing a responsive organization. Path analysis indicated that the path of HRM training in crises and deepening transformative decision-making was the most influential. The coefficients of determination (R2) were as follows: innovative thinking in university relations (0.13) indicated a very weak effect; cohesion-creating interaction (0.58), emotion management (0.506), and building capacity for resilience (0.573) indicated a moderate effect; and deepening transformative decision-making (0.725) and developing a responsive organization (0.680) indicated a strong effect.
Conclusion: Effective HRM during crises requires recognizing warning signs, setting clear objectives, strategic planning, and focusing on crisis mitigation. Successful crisis management can contribute to societal growth, prosperity, and enhanced welfare.
Keywords
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