نوع مقاله: مقاله پژوهشی

نویسندگان

1 استادیار گروه مدیریت دولتی دانشگاه پیام نور، تهران، ایران

2 کارشناسی ارشد مدیریت دولتی دانشگاه پیام نور، شیراز، ایران

10.30476/smsj.2019.81507.

چکیده

مقدمه: در عصر حاضر گوش سپردن به آوای کارکنان برای سازمان ها اهمیت ویژه ای یافته است لذا هدف از پژوهش حاضر  شناسایی عوامل موثر بر تسهیل آوای سازمانی بر اساس دیدگاه پرسنل بیمارستانهای دولتی استان مازندران و سمنان می باشد.
مواد و روش: ابتدا با بررسی مبانی نظری و تئوریک تحقیق مولفه‌های اصلی و فرعی و شاخص‌های موثر بر تسهیل آوای سازمانی شناسایی و در قالب چک لیست امتیازی تهیه و تدوین گردید و برمبنای رویکرد دلفی تلاش شد شاخص‌ها و مولفه‌های تحقیق تایید گردید، سپس براساس روش مدل‌سازی ساختاری- تفسیری عوامل موثر بر تسهیل آوای سازمانی طراحی گردید.
 یافته‌ها: براساس پیشینه پژوهش 4 عامل و 16 معیار شناسایی شد. باور مثبت مدیران (X1)، سبک رهبری (X2)، رفتار سرپرست (X3)، جو اعتماد و حس ظن (X4)، مسئولیت پذیری (X6)، حفظ موقعیت کنونی (X10) در گروه متغیرهای وابسته، مولفه‌های عدم همنوایی با جمع (X5)، ویژگی های جمعیت شناختی (X11)، جلوگیری از گروه اندیشی(X7) و اعتماد و خوش بینی به مدیر (X8) در گروه متغیرهای خودمختار، ساختار سازمانی (X12)، مکانیزم بازخورد (X13)، پیشرفت و توسعه شغلی (X14) ، ارتباطات سازمانی (X15)، فرهنگ سازمانی (X16) و نگرش و ویژگی های شخصیتی (X9) در گروه متغیرهای مستقل قرار می‌گیرند.
بحث و  نتیجه‌گیری:  نتایج نشان می دهد که در گروه متغیرهای وابسته عوامل موثر بر آوای سازمانی از قدرت نفوذ ضعیف اما تا حدی از وابستگی بالا برخوردار هستند و در گروه متغیرهای مستقل از قدرت نفوذ بالا اما تا حدی از وابستگی پایینی برخوردار هست.

کلیدواژه‌ها

عنوان مقاله [English]

Identification of Effective Factors on Facilitating Organizational Voice Based on Personnel Perspective of Governmental Hospitals of Mazandaran and Semnan Provinces Using Interpretive Structural Modeling

نویسندگان [English]

  • Akbar Bahmani 1
  • Ali Farhanian 2

1 Assistant Professor of Public Administration, Payamenoor University, Tehran, Iran

2 Msc in Public Administration, Payamenoor University, Shiraz, Iran

چکیده [English]

Introduction: In the present era, listening to the employee voice has become very important for organizations; therefore, the purpose of this study was to identify the effective factors on facilitating organizational voice based on personnel perspective of governmental hospitals of Mazandaran and Semnan provinces.
Research Method: First, by examining theoretical foundations of research, main and subcomponents and effective indicators on organizational voice facilitation were identified and developed in the form of a score-board checklist. Based on the Delphi approach, efforts were made to confirm the indices and components of the research. Then, based on the interpretative structural modeling, effective factors on organizational voice facilitation were designed.
Findings: Based on the research background, four factors and 16 criteria were identified. The positive beliefs of managers (X1), leadership style (X2), supervisor behavior (X3), atmosphere of trust and sense of suspicion (X4), accountability (X6), maintaining status que (X10) in the group of dependent variables, the components of non-conformity with the community (X5), demographic characteristics (X11), group thinking avoidance (X7) and trust and optimism to the administrator (X8) in the group of autonomic variables, organizational structure (X12), feedback mechanism (X13), job promotion and development (X14), organizational communications (X15), organizational culture (X16) and attitude and personality characteristics (X9) are in the group of independent variables.
Conclusion: The results show that in the group of dependent variables, the factors affecting organizational voice have weak penetration power but somewhat have high dependence. In the group of independent variables, the factors affecting organizational voice have high penetration power but somewhat have low dependence.

کلیدواژه‌ها [English]

  • Employee
  • Interpretative structural modeling
  • Hospitals

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